General Conditions of Carriage

Find out about our General Conditions of Carriage for passengers and baggage.

Privacy policy

Information on how we protect your personal information, and the details of our Privacy Policy.

Tarmac delay contingency plan

Find out about our Tarmac Delay Contingency plan, for lengthy delays in the U.S.

Emergency contact information

How you can provide contact details for the person you'd like us to inform in the event of an emergency.

Your passenger rights

When things don’t go to plan, we’ll assist you in line with the legislation applicable to your journey.

Air carrier liability

This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

Terms and conditions for advertised fares